ESL Lesson Idea: Telephone Messages
Description
Provides practice understanding telephone conversations well enough to take an
accurate phone message; a skill that requires experience and strategy.
Materials
Suggestions
Help your students to become familiar with the layout of a standard phone message slip.
Distribute and discuss the Message Forms to identify what information is needed and how it is generally reported.
Define the vocabulary on the message form.
Read (or play a tape of yourself reading) the phone messages from the
Message Scripts sheet, and have students
write notes – first on a practice paper, and then on the message forms.
Have each student make up his/her own phone message and read it to a partner to take notes.
Discuss telephone answering machines and how they work. Read the answering machine message and
response from the Message Scripts sheet. If you have a tape recorder, play a tape of yourself reading the answer message.
Then speak the response into the toy phone.
Emphasize the importance of speaking slowly and clearly. Introduce the students to phonetic spelling with the
Telephone Spelling handout,
to help them understand better and to be understood when spelling aloud on the phone.
Have students make up their own answering machine message and read them to a partner, who then responds.