If your browser does not support current web standards you will not be able to view this page as it was designed. Please consider upgrading to a standards-compliant version.

Hopelink Adult Education Tutor Support Hopelink/Adult Education Hopelink Adult Education Tutor Support

Workplace Lesson Idea: Asking for Clarification

Description

Your students need to be able to ask what they donít understand when customers talk to them. This lesson should be practiced all the time with other lessons in class. By the end of the lesson, your students will be able to ask for clarification when they donít understand something.

Materials
Suggestions
  • Warm-up: Use the handout of People Talking. Talk about words they use at work when they donít understand something.
  • Use the handout Words I Can Use and write the phrases on the board: Excuse me? Can you repeat that? Pardon? What was that? One more time please. Again? Have students practice pronunciation with these words. Keep these words on the board throughout the class.
  • Remind students that throughout the lessons, they should be able to practice these words when they donít understand something.
  • For the next lesson, in the beginning of the class, put these words on the board again. Students should be able use them in class. This will get them used to saying these words when they donít understand.
Hopelink Adult Education | Copyright © 2011 Hopelink
Toll free: 800.870.1912
Kirkland/Northshore
11011 120th Avenue NE
Kirkland WA 98033
425.889.7880
Sno-Valley
31957 E. Commercial Street
Carnation WA 98014
425.333.4417
North King County/Shoreline
15809 Westminster Way NE
Shoreline WA 98133
206.440.7300